Frequently Asked Questions
General
- What is auctions.allproducts.com?
- Who is behind
auctions.allproducts.com?
- How is auctions.allproducts.com
different from traditional ways of procuring goods or other on-line
methods?
- How can I expect
to benefit from the website?
- What services
does this website offer members?
Registration
- How does one
register?
- Are members
of www.allproducts.com allowed to use the same ID and password on
this website?
- What is the
difference between general and bidder members?
Auction
- What is an Online Auction?
- What type of Auction is used on auctions.allproducts.com?
- How is an auction negotiated?
- How many days does the average auction cycle take?
- What if there is no winner?
Bidding
- I want to
buy surplus product on the website, what should I do?
- How do I bid
on auctions.allproducts.com
- What does
"Asking Price" and "Minimum Opening Price" mean?
- What is the
bid increment?
- How do I place
a bid?
- How do I know
if my bid has been accepted?
- What happens
if my bid is accepted?
Winning an Auction
- How is the
winner determined?
After the Auction
- What happens
after the auction closes?
- What services
continue after the auction closes?
Want to buy Postings
- What is a
"Want to Buy" posting?
- Can I post
my requirement on the website
User information
- Can I modify
my profile?
Searching for items
- How do you
browse Auctions quickly and efficiently?
My Bidding List
- Who sees my
Bid?
- What is My
Bidding List?
- What are the
merits of My Bidding List?
- How will I
know if someone makes a higher bid?
Customer Service
- Could I get
a sample?
- What is the
difference between PAI, PFI, and PSI?
- What fees
does the digital marketplace charge?
- What is the
Payment process?
Log in and passwords help
- What if I
forget my password?
- What if I
can't login?
Cookie Setup Procedure
- Internet Explorer
3
- Internet Explorer
4
- Netscape 3
- Netscape 4
General
- What is auctions.allproducts.com?
 Index
Auctions.allproducts.com is an efficient Internet marketplace for
companies to purchase surplus inventory. The web site uses a negotiated
auction model for international surplus transactions. We offer buyers
quality and quantity surplus inventory by hosting the auctions on a
safe and secure web site. We aimto reduce the time and cost for surplus
and procurement transactions. Buyers may submit specific requests for
desired merchandise and will be regularly contacted when the merchandise
is available for auction.
- Who is behind auctions.allproducts.com? Index
Auctions.allproducts.com is a service provided by allproducts.com (All Products
Online Corp.), which is a B2B e-commerce company with initial focus
in the Gifts and Housewares industries worldwide. allproducts.com runs
global international marketplaces to serve the international volume
buyers.
All Products Online Corporation is one of the largest e-export webs
in Asia. Sanko Lan, Ph.D., founded this company in August 1998, in Taipei,
Taiwan. Our Silicon Valley headquarters started operations in February
2000 followed by our China operation in April 2000. The B2B e-export
database is accessible through the Internet and CD-ROM. In addition
to having one of the largest product databases worldwide, the company
has offered online transactions since June 2000.
- How is auctions.allproducts.com different from traditional
ways of procuring goods or other on-line methods? Index
- Expand your Channels - Buyers can now reach new and current
Sellers electronically.
- Save Time and Money - Through auctions.allproducts.com
Buyers can negotiate at one central trading post much more efficiently
than by calling or faxing all the different Sellers.
- Search for Products - Our advanced search function enables
you to search for products that meet your specific requirements.
- Negotiate and Close - Once you've identified the product
you want, you can enter into a direct one-to-one negotiation with
each auctions' assigned Merchandising Manager, who is a member of
auctions.allproducts.com's transaction service team. They will support
you online, 24 hours a day, 7 days a week. When both parties are
satisfied with the terms, a deal is concluded.
- How can I expect to benefit from the website? Index
An important feature of this website is the remarkable amount of
detailed information provided for each product. Besides this, other
benefits are as follows:
- Convenient. Access is available at anytime, the website
runs around the clock;
- Speed. You can tailor your searches to find products matching
your needs quickly;
- Efficient. auctions.allproduct.com dramatically reduces
time and costs normally associated with the buying process by minimizing
travel, lengthy negotiations, fax and phone communications and complicated
paperwork. Moreover, Buyers can post specific requests for desired
product and be regularly contacted by our merchandising team. Every
minute saved is time and money you can invest in your core business.
- A trusted trading network. auctions.allproducts.com is
a professionally managed, trusted trading network geared towards
building long term relationships with buyers in the digital-market
place. We provide several quality controls and insurance coverage
to minimize fraud. For your security, we collaborate with world-renowned
companies in logistics, financing, payment processing, inspection,
testing, verification & certification services and dispute resolution.
Buyers are encouraged to use these services - through hyperlinks
provided.
- Minimize risk. In order to minimize risks, concerning products,
we provide three inspections: Pre-Auction Inspection
(PAI), Pre-Final Inspection
(PFI) after an auction closes and Pre-Shipment Inspection (PSI).
A PFI report will be sent to the winning bidder via email after
an auction is closed.
- What services does this website offer members? Index
Our primary services are as follows:
- Detailed product information - You may simply start by
choosing the category listed on the homepage or enter a key word.
Next you get the results from your search, including the item description,
photograph, quantity, price, packaging, auction closing date, auction
status, bid history, etc. These tabled results should have enough
data to facilitate an informed decision,nut if you need more information,contact
the merchandising manager.
- Auction center - Go to an auction directly by entering
the Auction Center. There are four parts within the auction center:
- auction search - Input a key word for the product(s) or choose
a category to search auctions online.
- New auctions - those opening within 48 hours.
- Editor's recommendation - to see hot selling items.
- Auctions closing this week - to view auctions that will close
within 48 hours.
- Buyer center -Three divisions provided:
- My bidding list - to review your own bidding list or bid again.
- My profile - to review or modify your profile.
- Want to buy - to post the products you want along with the
requirements - Then you will be informed when the item is available.
- Continued after auction service - Services will be extended
to the final stage of the transaction such as buyer confirmation,
and pre-final inspection.
Also a full range of services are provided by our value-added partners,which
covers payment processing, shipping, inspection, testing, certification
& verification, company credit & background checking, Insurance,
dispute resolutions, etc.
Registration
- How does one register? Index
Simply click the "Register Now" button
and the system will guide you through a fill in the blank type registration
form. Successful registration is subject to your acceptance of our User
Agreement. Please read it carefully before you click the
"Accept User Agreement and Become a Member" button, as you
will be bound by the transaction principles. Once you have submitted
the completed form, the system will automatically send you a confirmation
letter, informing you of your verification code. Keep it for your reference.
To complete the registration process, you must enter your verification
code.
- Are members of www.allproducts.com allowed to use
the same ID and password on this website? Index
Yes, but if you or members of http://www.allproducts.com/ want
to participate in the auction, further registration is required. You
must register as a bidding or general member first.
- What is the difference between general and bidding
members? Index
A general member is a spectator only and the bidding member can
participate in the auction.
As a general member you are allowed to view detailed information on
the products that you find, such as item description, quantity, opening
price, ending date, surplus location, highest bid, photos, packaging,
and whether or not samples are available.
As a bidding member there are three additional options to choose: 1)
to make a bid on the auction: 2) to add an auction to "My bidding list"
which the system will do automatically to help you keep track of various
auctions : 3) you can view the bid history for a particular. As a bidder
member, you can bid immediately or later, or review the bid status of
every auction. In short, you are entitled to enjoy every service we
offer online.
Auction
- What is an Online Auction? Index
An online auction works just like a physical auction but it doesn't
take place in real time :usually they last for 2 weeks. Sellers put
items up for auction for an allotted time, and potential buyers bid
on the item until the auction ends. The highest bidder wins the auction
and implements the payment accordingly, assuming the Asking Price has
been satisfied. The difference is that the listing and bidding are done
electronically on the Web,and they don't have real auctioneers.
- What type of Auction is used on auctions.allproducts.com?
Index
A standard auction is used. This, we believe, is the best and most
efficient way to implement an auction. auctions.allproducts.com will
specify the duration of the auction, what the Asking Price per Unit
is, and the Minimum Opening Offer Price per Unit. Potential buyers place
increasing bids. The highest bid at the end of the auction wins the
products, assuming the Asking Price has been satisfied. If the Asking
Price is not met, the sale closes unsuccessfully. Then the merchandising
manager will consider negotiations.
- How is an auction negotiated? Index
If an auction closes unsuccessfully, i.e. the highest bid is less
than the Asking Price, a negotiation may ensue. Our merchandising manager
negotiates the conditions with the buyer, on behalf of the seller, till
a deal is reached.This could include trying to make compormises in terms
of shipping dates, location, quantity, insurance, etc.
- How many days does the average auction cycle take?
Index
Normally 2 weeks, excluding re-created auction cases.
- What if there is no winner? Index
In cases where no bid has reached the asking price, we may re-create
the auction at a later date or try to re-negotiate the Asking Price.
Bidding
- I want to buy surplus product on the website, what
should I do? Index
You must place your bid on your selected auctions. The higher your
bid, the better your chances are of winning. Minutes after you place
a bid, our system will send you a confirmation email with regard to
that bid. You can, of course, go back to place a higher bid if you need
to.
- How do I bid on auctions.allproducts.com? Index
Become a bidding member if you are not one yet .Click on the desired
auction, review auction details and move to the bottom of the page to
find "Make a bid in this auction" and follow the prompts provided. If
you would like to make a bid higher than the current highest bid and
in accordance with the bid increment rate then simply click the amount
you are willing to bid and then press the "Submit My Bid Now" button
and double check everything before pressing the "confirm" button. After
your bid is received, auctions.allproducts.com will send an e-mail to
confirm the bid.
- What does "Asking Price" and "Minimum Opening Price"
mean? Index
Asking Price is the price requested by a Seller. The Minimum Opening
Price is set by auctions.allproducts.com, which is adjusted for each
auction. The latter could be lower or higher than the Asking Price.
Bidders will not know the asking price until they submit a bid.
- What is the bid increment? Index
Bid increment is set automatically by the auction system, and is
dependent on the product value. Every time you place a bid, your price
must meet the minimum opening price plus the bid increment. A price
under this amount will not be accepted.
- How do I place a bid? Index
After selecting the auctions you would like to bid on, you will
be asked to submit a bid. Once you choose your bid amount and click
"Submit My Bid Now", your bid information will be listed on another
page, where we will then ask you to confirm your bid in order to make
sure all the information is correct. When you click "Confirm" on the
Bid Confirmation page, your order will be entered into the system where
you can monitor the auction, or await an email, which will be sent out
to you should you be the winner.
- How do I know if my bid has been accepted? Index
If your bid is accepted, auctions.allproducts.com will notify you
by email, and your personal Merchandising Manager will contact you directly.
- What happens if my bid is accepted? Index
After you are contacted, your Merchandising Manager will work with
you on completing your transaction. Your Merchandising Manager will
be active in arranging payment and if required, any of your inspection
or logistical needs.
Winning an Auction
- How is the winner determined? Index
The eventual winner is determined by 2 main factors: Bid Price and
Bid Date/Time. Most important, of course, is the bid price - highest
bid wins. However, in the case where two or more bids have the same
bidding price on the same auction at the same time, to break a tie,
the one who first logged in to the system will take precedence over
the others. The winner is the highest bidder who meets or exceeds the
Asking Price on the day the auction closes.
After the Auction
- What happens after the auction closes? Index
After the auction closes, every bidder will automatically be notified
via email if they have won or lost. If you are the winner, then you
may expect the following services:
- Our system will send you a Pro-forma Invoice within 24 hours of
the auction closing, to re-confirm the order, and provide information
regarding the payment processing, shipping, inspections, etc. You
will have to complete the form with the relevant information and
fax it back to auctions.allproducts.com.
- A Pre-final inspection (PFI) report will be sent to you within
48hours after the auction closes. In the event that a sample is
provided, you will receive that before shipment.
- Once the sample is approved, Pre-shipment inspection (PSI) will
be performed by SGS or another agent or institution of your choice.
- Logistics - can be arranged through our hyperlinks.
- To resolve any claims or disputes that may arise between buyer
and seller, auctions.allproducts.com provides links to a dispute
resolution service through our value-added partner, Square Trade.
- For more detail see our step by step guide.
- What services continue after the auction closes?
Index
After an auction closes, our Customer Delight Team confirms orders
with buyers, and arranges for pre-final inspection as wellar offering
a full range of services through our online value-added partners which
cover payment processing, shipping, inspection, testing, certification
& verification of goods purchased, company credit & background
checking, insurance and dispute resolution, etc.
Want to Buy postings
- What is a "Want to Buy" posting? Index
If you cannot find what you are looking for on auctions.allproducts.com
you can always post a request on "Want to Buy" section found in the
Buyers Center. Here you simply state what it is you are looking for.
with the appopriate detail and our merchandising manager will search
the products for you and contact you when the merchandise is available
for auction.
- Can I post my requirement on the website? Index
Yes, in circumstances where you cannot find a product you need,
there is a page called "Want to Buy" on our homepage. Here you can post
your requirements on a blank form. As soon as we find the product you
want, we will send the relevant information to you via email.
User information
- Can I modify my profile? Index
Yes. Click the option "My profile" found in the Buyer Center and
the system will guide you through the necessary steps.
Searching for items
- How do you browse Auctions quickly and efficiently?
Index
The quickest way would be to
Login and go to the Auction Center, select Auction search, input the
key words for your search and view pages that follow. Alternatively,
you may select "Auctions closing this week" to see if there are any
items you would be interested in. All the information on these auctions
will be shown in one table. Go to the next page to place your bids.
My Bidding List
- Who sees my Bid? Index
All bidding members of auctions.allproducts.com can view the bidding
history.
- What is My Bidding List? Index
There are two parts in My Bidding List which include 1)"Unfinished Bidding
List" and 2)"Finished Bidding List for auctions still active."but haven't
closed yet. The "Unfinished Bidding List" is to save the auctions you
are interested in, but you haven't bid on yet. To save these auctions,
click the "Add to Bid List". Then for auctions you have already bid
on,they will be saved in the "Finished Bidding List,for auctions still
active,automatically but haven't closed yet", so that you can view all
the bids you have made.
- What are the merits of My Bidding List? Index
In My Bidding List, you can temporarily keep the auctions you are interested
in. In the Unfinished Bidding List you can keep track of auctions for
further consideration. When you decide to make a bid, you can come here
and submit your have bid easily. You can also have a clear overview
of all the auctions you bid on, but haven't won yet,because the auctions
is still active .This way it is easy to keep track of the bids you've
made for each auction.
- How will I know if someone makes a higher bid?
Index
If another bid is made on the same auction, you can view it by clicking
on the "Bid History for this Item" on the Auction Summary page.
Customer Service
- Could I get a sample? Index
In the Auction Summary, there is an entry stating whether or not
a sample is available. In the case where a sample is available, the
seller determines the cost of the sample. The freight and other expenses
associated with getting the sample to you would be to your account.
Our Customer Delight Team is ready to assist you with arrang enents
to receive the sample, when available.
- What is the difference between PAI, PFI, and PSI?
Index
There are three kinds of inspections before a product is shipped:
1) PAI (Pre-auction inspection): auctions.allproducts.com
has one of their surplus agents double-check the description, size,
price, information of stock lot, etc. before an auction.
2) PFI (Pre-final inspection): auctions.allproducts.com
has expert agent arrange PFI after an auction is closed, Primarily
this inspection examines the exact quantity, packing status and
performs a random quality check, etc. An inspection report is issued
by auctions.allproducts.com and sent to the buyer within 48 hours
after an auction is closed.
3) PSI (Pre-shipment inspection): SGS or, if the buyer prefers,
another inspection institution or agent performs Pre-shipment inspections.
- What fees does the digital marketplace charge?
Index
auctions.allproducts.com will not charge a buyer anything for our
services. However, any expenses incurred when using services of our
value-added partners are the sole responsibility of the buyer. Also,
a buyer is responsible for applicable taxes, duties or other charges
levied by government institutions.
- What is the Payment process? Index
Amounts over USD50,000.00 will be paid by irrevocable L/C at sight,
otherwise they will be paid by wire transfers. For payment purposes,
our account information is as follows:
Advising Bank: Bank of America
A/C Name: All Products Online Corporation
Bank: Bank of America
Address: Vallco Park Branch #2476, 19376 Stevens Creek Blvd.,
Cupertino, California 95014 USA
A/C No.: 24766 04770
ABA Routing Number: 121000358
Log in and password help
- What if I forget my password? Index
Click Forgot password. Then input your e-mail address, and the System
will send your password to your email address within minutes.
- What if I can't login? Index
Please check if the cookie is setup properly. If not, please refer to
the Cookie Setup Procedure.
Cookie Setup Procedure
- Internet Explorer 3 Index
Please go to "Options" and select "Advanced". You will see an option
that says "Warn Before Accepting A Cookie". Please check the box beside
"Warn Before Accepting A Cookie" and click OK.
Whenever you are on a web page that wants to drop a cookie into your
computer, a dialogue box will pop up and ask you if you want to accept
the cookie or not. To accept the cookie, please click OK.
- Internet Explorer 4 Index
Please go to "View" and select "Internet Options". In the section that
appears, please choose "Advanced" and scroll down the screen to find
Cookies. You can choose one of the following two options:
(1) Always Accept Cookies or (2) Prompt Before Accepting Cookies.
Next procedure, please click "Restore Defaults". To finish the setup
procedure, please click Apply then OK.
If you choose the first option, a cookie will be installed in your computer
automatically, without informing you.
If you choose the second option, a dialogue box will pop up whenever
a cookie is to be dropped into your computer. To accept the cookie,
please click OK.
- Netscape 3 Index
Please go to "Options" and select "Network Preferences", then "Protocols".
You will find a message that says "Show An Alert". In this section,
please check the box besides it and you will find the "Accepting a Cookie".
Click OK to complete setup procedures.
After you have finished these steps, whenever you are on a web page
that wants to drop a cookie into your computer, a dialogue box will
pop up and ask you if you want to accept the cookie or not. To accept
the cookie, please click OK.
- Netscape 4 Index
Please go to "Edit" and select "Preferences", then "Advanced". In the
Cookies section, you can select one of these options: (1) Accept All,
(2) Accept Only From Originating Server, or (3) Warn Me Before Accepting
a Cookie.
If you choose the first option, a cookie will be installed in your
computer automatically, without informing you.
If you choose the second or third option, a dialogue box will pop
up whenever a cookie is to be dropped into your computer. To accept
the cookie, please click OK.
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